SHIPPING AND DELIVERY PROCESS
Please note that currently many of our suppliers are operating with less staff due to the circumstances surrounding COVID19. Please allow up to 3-5 days for our order handling process. We also recommend using the Australia Post Shipping Estimator for your shipping timeframes. Thank You for your understanding.
Here at Milly & Marr we will do everything we can to deliver your order as quickly as possible. Your order will be dispatched from our warehouse via Australia Post or Fastway Couriers within 3 business days. Milly & Marr currently only ship to addresses within Australia.
If you require a faster dispatch time, please leave a note on your order during checkout and the team will do their best to meet your requirements.
REDELIVERY OF A GIFT
Please note that if our couriers need to redeliver the gift box due to the recipient not being home on delivery day, the delivery address listed is incorrect or we are unable to leave the gift box at the door, a redelivery fee will be charged. This cost is subject to the delivery area.
FLAT RATE SHIPPING
Milly & Marr offer a FLAT RATE SHIPPING fee of $10. This service uses the Australia Post Regular Post Service and Fast Way Couriers. For an express service an additional fee is required.
Within VIC, Australia Post and Fastway Couriers will deliver to most metro locations within 3 business days, and up to 5 business days for regional areas.
Please note that during peak times such as Christmas, delivery may be longer.
Australia Post and Fastway Couriers estimate that Express Post deliveries will take place between 1-2 business days of dispatch.
Please note delivery times can vary depending on your location [some of you may live outside of the Express Post network which means a longer dispatch time]
CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order. If an address error is noticed after your order is finalised, please contact us immediately at email@example.com. Dispatch of orders may be delayed when address correction or amendment is requested.
RETURNS AND EXCHANGES
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist to make it right.
Whilst every care is taken to ensure accurate and safe delivery, Milly & Marr will not guarantee that goods will not be damaged as a result of unforeseen circumstances or circumstances which are out of Milly & Marr’s control, such as damage sustained during delivery, theft or delay that results in a parcel not arriving at the intended delivery address at the intended time and place.
Every parcel Milly & Marr send is given a unique tracking link which is emailed to the recipient when the parcel is collected. We do not include invoices with our deliveries as these packages are gifts. However, an invoice will be emailed to the buyer after checkout.
EXCEPTIONS / NON RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.